Privacy Policy

1. Introduction

Welcome to SoundQuest Station ("SoundQuest Station", "we", "us", or "our"). We operate the SoundQuest Station platform accessible at www.soundqueststation.com (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using the Platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, username, age group, and password when you register.
• Profile Data: Avatar selection, learning preferences, course progress, badges, and XP earned.
• Usage Data: Pages visited, modules completed, time spent, interactions with content.
• Payment Information: Billing details processed securely by our third-party payment processor (Stripe). We do not store full card numbers.
• Communications: Messages you send us via support channels.
• Device & Technical Data: IP address, browser type, operating system, and device identifiers.

3. Children's Privacy (COPPA)

Our Platform includes features accessible to users ages 13–17. We comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13. If a parent or guardian believes their child under 13 has provided us personal information, please contact us at info@soundqueststation.com and we will delete such information promptly.

Users ages 13–17 accessing youth-mode features require age verification during registration. Educational and wellness content for minors is curated, moderated, and does not include clinical services.

4. How We Use Your Information

• To provide, operate, and improve the Platform and its features
• To personalize your learning experience and content recommendations
• To process payments for premium subscriptions
• To send administrative emails, updates, and support responses
• To monitor and analyze usage trends for platform improvement
• To enforce our Terms of Service and Community Guidelines
• To comply with legal obligations

5. Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform (hosting, payment processing, analytics).
• Payment Processors: Stripe, Inc. for secure payment handling. Stripe's privacy policy governs their use of your data.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure. As noted above, this Platform is not HIPAA-encrypted — do not share clinical or medical information here.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing communications
• Data portability where technically feasible

To exercise these rights, contact us at info@soundqueststation.com.

8. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience. You may disable cookies in your browser settings, though some features may not function correctly without them.

9. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the Platform after changes constitutes your acceptance of the revised policy.

11. Contact Us